Official Veken brand representative · every link goes to an authorised listing

Frequently asked questions

Everything visitors ask most — about the products, the prices and how this site works.

Choosing the right product

Which pet fountain should I pick — 95oz or 85oz?

The 95oz is the award-winning classic with the largest capacity for multi-pet homes. The 85oz adds a detachable tank with secure clips, which makes weekly cleaning noticeably faster. Both run whisper-quiet.

How often do fountain filters need changing?

Veken recommends a new carbon filter every 2–4 weeks and a pre-filter sponge every 1–2 weeks, depending on pets and water hardness. The 8- and 16-pack sets are the cheapest way to stay on schedule.

Rug gripper or cushioned rug pad — what is the difference?

The gripper line is a thin, extra-grippy mesh that simply stops rugs sliding — the budget fix. The cushioned line adds 1/8" or 1/4" of felt, so the rug also feels thicker and quieter underfoot while staying put.

Will the shower caddies really hold without drilling?

Yes — the adhesive mounts are rated for heavy bottles once cured on a clean, flat surface (tile, glass, metal). Give the adhesive 24 hours before loading and they hold for years.

Do the shower heads need a plumber?

No. Every combo in the range screws onto a standard 1/2" shower arm by hand — tape and washers are included, and installation takes about ten minutes.

Prices, buying and this site

Are the prices on this site current?

Prices and ratings are captured from the retailer’s listings and refreshed regularly. The exact, binding price is always the one shown at checkout — treat figures here as reliable orientation.

Do I buy directly on this site?

Purchases are completed on the authorised retail platform: every "View deal" button takes you to the verified listing, where payment, delivery and returns are handled. That way every order is a genuine product with the full manufacturer warranty.

Is this an official Veken site?

Yes — this site is run by an official online representative of the Veken brand. Every product link leads to an authorised listing, so you always get a genuine product with the standard manufacturer warranty.

Are the products genuine?

Yes. As the brand’s representative we only link to authorised Veken listings — no grey-market or counterfeit stock. Your order confirmation doubles as warranty proof of purchase.